S. B. Prasetya, R. . Trihantana, and R. . Kusumaningrum, “ANALYSIS OF SERVICE QUALITY FACTORS AND CUSTOMER VALUES ON CUSTOMER LOYALTY AT BJB SYARIAH BRANCH OFFICE BOGOR, JEMBATAN MERAH”, SAHID BANKING JOURNAL, vol. 4, no. 1, pp. 91–103, Oct. 2024.